FAQs and Troubleshooting


How do I connect wirelessly to an external screen?

You can connect wirelessly by connecting your external screen to an AppleTV and then wireless connecting your iPad to the AppleTV. For specific step-by-step instructions, check out this link: https://support.apple.com/en-us/HT204289.

You can also wirelessly stream to other devices, or computers running AirParrot, or Reflection, which both act as wireless receivers.

How do I set up a wired connection?

For specific step-by-step instructions, check out http://hookpctotv.com/ipad

What are the requirements for wireless streaming?

Wireless streaming requires AirPlay mirroring which is only available on the 2nd and 3rd generation iPads. If you have the iPad 1, you will have to use a wired connection.

Is there any delay when streaming wirelessly?

As long as you have a reliable WiFi connection, the latency is barely noticeable and streaming feels almost instant. However, we have found that videos can stutter if too many things are happening on your device in the background, including push notifications. If you notice video stuttering, it is most likely because you have too many push notifications configured for other apps. Push notifications alert you of updates for apps, like when your device tells you you have new email. We recommend turning off as many push notifications as possible in your device Settings.

Why do you charge a monthly fee?

The small monthly fee helps us cover the cost of streaming large media files from our servers to your iOS device and the continual costs involved in developing and updating the app.

Do I have to have a Planning Center Services account?

Yes, all of the information used in Projector is downloaded from your Planning Center Services account.

Is there a version of Projector I can run on my computer?

No, Projector is an iOS app only available for iPads and iPhones.

What types of media are supported?

Standard images, videos, and Powerpoint files can be used in Projector. Powerpoint slides are automatically converted to images, but any animations or transitions will not be included. If you have a Keynote file, you will need to convert it to a Powerpoint file in order to use it.

Supported File Types:

Video – H.264 Video & MPEG4 video – .mov .mp4 .m4v

Images – .jpg .png

Powerpoint – .ppt .pptx – Powerpoint slides are converted to static images without animations

Do I have to have an internet connection?

You have to connect to the internet to download your plan and the media attached, but once it's downloaded to your device, you can run Projector without being connected to the internet. If you plan on streaming wirelessly, you do have to remain connected to the same WiFi network as your AppleTV.

How many people can use Projector?

Projector is a free app from the app store and can be used by anyone in your account once Projector has been enabled for your account. To Enable Projector for your account, your primary account administrator needs to go the site settings page, and click Enable Projector from the sidebar.

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